Timi Slots Privacy Policy
— How We Handle Your Data

1 Introduction

This Privacy Policy explains how Timi Slots ("we", "us", "our") collects, uses, stores and protects your personal information when you visit our website at timislots.fun, register an account, make a deposit, play games, or interact with our platform in any other way.

We take your privacy seriously. The information we collect is used only for the purposes described in this Policy, and we do not sell or share your personal data with third parties for their own marketing purposes. We collect only what is genuinely necessary to provide a functional, secure and responsible gaming experience for players in Pakistan.

By registering an account or using our platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. If you have questions at any point, our support team is available around the clock to help.

2 What Data We Collect

We collect personal information at different points during your use of the platform. The categories of data we may collect include:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

Where you choose to deposit using JazzCash, Easypaisa, Raast, a bank transfer or a card, the actual payment credentials — such as your wallet PIN, card number or bank account details — are entered directly on your payment provider's interface. Timi Slots does not receive or store those credentials.

3 How We Use Your Data

We use the personal data we collect for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with what is described in this Policy.

• Account management: To create, maintain and secure your player account, including verifying your identity and age at registration.
• Payment processing: To process deposits and withdrawals in PKR, verify that payments are made from accounts in your name, and maintain accurate transaction records.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, apply self-exclusion requests, enforce deposit limits, and support players who request intervention tools.
• Security and fraud prevention: To detect and prevent fraudulent activity, multi-accounting, money laundering, and any other misuse of the platform.
• Customer support: To respond to queries, investigate complaints, and maintain records of support interactions for quality and training purposes.
• Platform improvement: To analyse usage patterns, fix technical issues, improve game performance, and personalise your experience on the platform.
• Marketing communications: To send you promotional offers, bonus notifications, and updates about new games or features — but only if you have opted in and have not subsequently unsubscribed.
• Legal and compliance obligations: To comply with any applicable legal requirements, respond to lawful requests from authorities, and maintain records as required.

4 Legal Basis for Processing

We process your personal data on one or more of the following legal grounds depending on the specific purpose:

• Contract performance: Processing that is necessary to provide the gaming services you have signed up for, including account management, payment processing and game delivery.
• Legitimate interests: Processing carried out for fraud prevention, platform security, abuse detection and internal analytics, where those interests are not overridden by your rights.
• Legal obligation: Processing that is required to comply with applicable anti-money laundering obligations, age verification requirements, and any lawful requests from competent authorities.
• Consent: Processing for optional purposes such as marketing communications and personalised promotions, where you have given clear, informed consent and retain the right to withdraw it at any time.

Where we rely on your consent as the legal basis for processing, you can withdraw that consent at any time by updating your preferences in your account settings or by contacting support. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal.

5 Cookies & Tracking Technologies

Timi Slots uses cookies and similar technologies to make the platform work correctly and to understand how players interact with it. Cookies are small text files stored on your device when you visit our website.

We use the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in, security tokens, and cookies that remember your language or regional settings. These cannot be disabled without breaking core platform functionality.
• Performance cookies: Used to collect anonymous data about how players navigate the platform — which pages they visit most, how long sessions last, and where errors occur. This data helps us identify and fix issues.
• Functional cookies: Used to remember your preferences, such as your default deposit method or notification settings, so you do not need to re-enter them each time.
• Analytics cookies: Used to understand aggregate player behaviour and improve the platform experience. Analytics data is anonymised and not linked back to individual accounts.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent parts of the platform from working correctly. We do not use third-party advertising or tracking cookies that follow you across external websites.

6 Sharing Your Data With Third Parties

Timi Slots does not sell, rent or trade your personal data. We share your information only in the specific, limited circumstances described below, and only with parties who are required to handle it securely and in line with this Policy.

• Payment processors: When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, a bank transfer or a card, we share the minimum information required to process that transaction with the relevant payment provider.
• Identity verification services: We may use third-party KYC (Know Your Customer) providers to verify your identity documents. These providers process your data solely for the purpose of verification and are contractually prohibited from using it for any other purpose.
• Game software providers: The games available on Timi Slots are supplied by third-party software studios. Game round data (such as bet amounts, outcomes and session duration) may be processed by these providers to power the game. Game providers do not receive your full personal profile.
• Platform infrastructure: We use hosting, analytics and security service providers to operate the platform. These providers have access to technical and usage data only to the extent necessary to provide their services.
• Legal authorities: We may disclose personal data to law enforcement, regulatory bodies or other authorities if required to do so by applicable law or in response to a valid legal request.

All third-party service providers who handle personal data on our behalf are subject to data processing agreements that require them to implement appropriate security measures and process data only in accordance with our instructions.

7 How Long We Keep Your Data

We retain personal data only for as long as it is needed for the purposes for which it was collected, or for as long as we are required to keep it by applicable legal or compliance obligations.

• Active accounts: Personal and account data is retained for as long as your account remains open and active.
• Closed accounts: After an account is closed — whether at your request or as a result of a breach — we retain identity and transaction records for a period of at least five years for anti-money laundering compliance purposes.
• Support communications: Chat logs and email correspondence with our support team are retained for up to two years from the date of the interaction.
• Marketing data: If you unsubscribe from marketing communications, we retain a record of your opt-out to ensure we do not contact you again, but we remove your details from active marketing lists.
• Technical and usage data: Anonymised or aggregated usage data may be retained indefinitely for platform analytics and improvement purposes, as it cannot be used to identify individual players.

8 Your Data Rights

You have a number of rights in relation to the personal data that Timi Slots holds about you. These rights can be exercised by contacting our support team via live chat or email. We aim to respond to all data rights requests within a reasonable timeframe.

• Right of access: You can request a copy of the personal data we hold about you, including your account information, transaction history and any identity documents on file.
• Right to rectification: If any of the information we hold is inaccurate or out of date, you have the right to request that it be corrected. For example, if your contact number or email address has changed, we will update our records on request.
• Right to erasure: In certain circumstances, you can request that we delete your personal data. Note that we may not be able to comply with a deletion request where we are required to retain data for legal or compliance reasons.
• Right to restrict processing: You can ask us to stop using your data for certain purposes — for example, if you believe the data is inaccurate — while a correction request is being investigated.
• Right to object: You can object to the use of your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though we may have grounds to continue where there is an overriding legal basis.
• Right to withdraw consent: Where we process your data on the basis of your consent — such as for marketing communications — you can withdraw that consent at any time via your account settings.

To exercise any of these rights, contact our support team via live chat or email. We will ask you to verify your identity before processing any data rights request to protect your account security. There is no charge for exercising your rights.

9 How We Keep Your Data Secure

Protecting your personal data is a priority for Timi Slots. We have implemented a range of technical and organisational measures to safeguard your information against unauthorised access, loss, alteration or disclosure.

• TLS encryption: All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS). This includes your login credentials, account data and any documents you upload.
• Secure password storage: Passwords are stored using strong one-way hashing with salting. Even our own team cannot read your password — only reset it.
• Access controls: Access to personal data within our organisation is restricted on a strict need-to-know basis. Staff who handle player data are subject to confidentiality obligations.
• Fraud monitoring: Automated systems continuously monitor account activity for suspicious patterns, including unusual login locations, rapid consecutive deposits, and irregular betting behaviour.
• Regular security reviews: Our platform and infrastructure undergo regular security assessments to identify and address potential vulnerabilities before they can be exploited.

Despite these measures, no digital platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password for your Timi Slots account, do not share it with anyone, and contact us immediately if you notice any suspicious activity on your account.

10 Children's Privacy

Timi Slots is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the registration process, and we may request additional documentation to confirm a player's age at any point.

If we discover that an account has been registered by a person under the age of 18, the account will be closed immediately, any balance will be returned to the depositing payment method, and all personal data associated with the account will be deleted promptly. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the way the platform operates. When we make material changes, we will take reasonable steps to notify active players — which may include a notice displayed prominently on the website or a notification sent to your registered email address.

The "Last updated" date at the top of this page always reflects when the Policy was most recently revised. We encourage you to review this Policy periodically to stay informed about how we are handling your data. Continued use of the platform after a revised Policy has been published constitutes your acceptance of the changes.

If any change materially affects how we use data that we have already collected — in a way that is different from what was stated when you provided it — we will seek your fresh consent before applying that change to your existing data.

12 Contact Us & Complaints

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a concern about how your personal data has been handled, please get in touch with us through the following channels:

• Live Chat: Available 24/7 from your account dashboard. The fastest way to reach us for any account or data-related query.
• Email: [email protected] — we aim to respond to all privacy-related emails within 72 hours.
• FAQ: The FAQ page covers common questions about data, accounts and responsible gaming.

If you submit a data rights request, we will ask you to confirm your identity before we can take any action. This step is in place to protect your account from unauthorised requests. We will not charge you for exercising your rights, and we aim to handle all requests promptly.

If you are not satisfied with our response to a complaint or data request, you have the right to escalate your concern. We take all complaints seriously and will do our best to resolve any issue fairly and transparently.